Qatar Airways | Doha
Introduction
Have you ever wanted to lead innovative projects that shape the future of airline experiences?
Qatar Airways is seeking an experienced Projects Manager to join its Product Development & Design (PDD) Team in Doha. This exciting opportunity places you at the center of strategic initiatives that enhance customer experience, drive product innovation, and deliver cutting-edge inflight services.
From connected cabin technologies and inflight entertainment systems to food and beverage innovation and passenger comfort enhancements, this role offers the opportunity to work on projects that impact millions of travelers worldwide.
If you are passionate about project management, innovation, technology, and customer experience, this position could be your next major career move.
Job Overview
Job Title: Projects Manager
Company: Qatar Airways
Location: Doha, Qatar
Department: Product Development & Design (PDD)
Job Family: Corporate & Commercial
Employment Type: Full-Time
Reference Number: 230723
Experience Required: Minimum 7 Years
Education Required: Bachelor’s Degree or Equivalent
Application Closing Date: 31 August 2026
Post Status: Active
Last Verified: June 2026
Applicants are encouraged to verify current availability through the official Qatar Airways Careers Portal before applying.
About Qatar Airways
Qatar Airways is one of the world’s leading airlines, renowned for innovation, service excellence, and customer experience. Starting with only four aircraft, the airline has grown into a global aviation group operating across multiple business sectors and serving destinations around the world.
The Product Development & Design Team plays a vital role in creating innovative products and services that continuously elevate passenger experiences. By working alongside industry-leading professionals and technology partners, employees contribute directly to the future of aviation.
About the Role
As a Projects Manager within the Strategy Team, you will be responsible for driving the execution of strategic initiatives across product innovation, technology implementation, and customer experience enhancement programs.
You will ensure alignment between strategic objectives and project delivery while maintaining strong governance, planning, reporting, and stakeholder engagement practices.
The role requires extensive project and program management expertise, particularly within complex environments involving multiple departments and stakeholders.
You will work across a wide range of inflight experience areas including cabin interiors, inflight entertainment, connectivity solutions, food and beverage offerings, passenger amenities, and emerging service technologies.
Key Responsibilities
Programme Governance and Strategic Execution
Support the implementation of governance frameworks that guide customer experience and product development initiatives.
Ensure projects comply with organizational standards, policies, procedures, and regulatory requirements.
Align programme execution with the strategic objectives of the Product Development Division.
Support feasibility assessments for new products, technologies, and customer experience concepts.
Planning and Programme Management
Develop and manage integrated programme plans, milestones, timelines, and deliverables across multiple projects.
Coordinate activities across design, product, technology, and operational teams.
Monitor dependencies and adjust schedules to minimize risks and maintain project momentum.
Track performance against strategic roadmaps and delivery objectives.
Performance Monitoring and Reporting
Maintain dashboards, tracking systems, and reporting tools to provide visibility into programme performance.
Prepare executive summaries, status reports, presentations, and updates for senior leadership.
Analyze project performance and recommend corrective actions when necessary.
Communicate programme health, achievements, risks, and progress trends to stakeholders.
Risk Management
Identify potential programme risks and operational challenges.
Conduct risk assessments and facilitate mitigation planning.
Monitor issues throughout project lifecycles and ensure timely resolution.
Escalate critical risks to leadership with recommended actions and solutions.
Resource Planning and Coordination
Support workforce planning and resource allocation across multiple concurrent initiatives.
Monitor team capacity and delivery requirements.
Coordinate staffing requirements with HR teams and departmental leaders.
Ensure efficient utilization of available resources to maintain programme success.
Stakeholder Management and Collaboration
Act as a central point of contact for programme-related communication.
Facilitate collaboration among cross-functional teams and stakeholders.
Manage stakeholder expectations and maintain alignment across departments.
Support knowledge sharing, documentation, and project continuity throughout programme phases.
Required Skills and Qualifications
Applicants should possess a Bachelor’s Degree or equivalent qualification.
Candidates must have a minimum of seven years of experience in project management or programme management, preferably within innovation, technology, strategy, product development, or customer experience environments.
Strong expertise in programme planning, milestone management, resource coordination, and project governance is essential.
Experience managing cross-functional initiatives involving product teams, design teams, technology departments, and operational stakeholders is highly desirable.
Candidates should have a solid understanding of project delivery methodologies including Stage-Gate, Agile, Hybrid, or similar frameworks.
Experience creating dashboards, executive reports, status updates, and performance summaries is required.
Proficiency in Power BI, Microsoft Excel, Smartsheet, or similar project management and reporting tools will be advantageous.
Applicants should demonstrate strong analytical abilities and the capability to interpret programme data and communicate insights effectively to leadership teams.
Excellent communication, organizational, stakeholder management, and problem-solving skills are critical for success in this position.
Why Join Qatar Airways?
Qatar Airways offers professionals the opportunity to contribute to one of the world’s most innovative aviation organizations.
Employees work in a fast-paced international environment where creativity, innovation, and excellence are highly valued.
The organization continuously invests in employee development, technology advancement, and customer experience innovation.
Working within Product Development & Design provides direct exposure to strategic projects that shape the future of airline travel.
Career Growth Opportunities
The Projects Manager role can lead to several senior leadership positions within Qatar Airways and the broader aviation industry.
Potential career progression paths include:
Senior Programme Manager
Strategy Manager
Product Development Manager
Innovation Manager
Customer Experience Manager
Head of Programme Management
Director of Product Strategy
Director of Customer Experience
Senior Leadership Roles within Product Development & Design
Professionals who consistently demonstrate leadership, strategic thinking, and successful project delivery often advance rapidly within the organization.
Interview Preparation Tips
Candidates should prepare to discuss complex projects they have managed, stakeholder management experiences, governance frameworks, project methodologies, and examples of successful programme delivery.
Interviewers may ask about risk management approaches, resource planning strategies, conflict resolution techniques, and methods used to track programme performance.
Be prepared to demonstrate how you have successfully coordinated multiple teams while maintaining alignment with strategic business objectives.
Research Qatar Airways, its customer experience initiatives, product innovation efforts, and current industry trends before attending the interview.
Living and Working in Doha
Doha continues to attract professionals from around the world due to its modern infrastructure, career opportunities, and high quality of life.
Residents benefit from world-class healthcare, transportation systems, international schools, shopping destinations, cultural attractions, and recreational facilities.
The city offers a diverse international community and a dynamic business environment that supports professional growth.
Application Tips
Optimize your CV by highlighting project management achievements, programme leadership experience, stakeholder engagement capabilities, and measurable business results.
Include examples of successful project delivery, process improvements, budget management, and strategic initiatives you have led.
Demonstrating experience with reporting tools, governance frameworks, and cross-functional collaboration can strengthen your application significantly.
Tailor your resume to emphasize innovation, customer experience, technology implementation, and strategic programme management experience.
How to Apply
Interested candidates should apply through the official Qatar Airways Careers Portal.
Reference Number: 230723
Applicants should upload an updated CV and complete the online application form before the application deadline.
Frequently Asked Questions
Is aviation experience required?
No. However, experience within customer experience, innovation, technology, or product development environments will be beneficial.
What is the minimum experience requirement?
Applicants should have at least seven years of relevant programme or project management experience.
Which project management methodologies are preferred?
Experience with Agile, Stage-Gate, Hybrid, or similar programme delivery frameworks is preferred.
Are reporting and dashboard skills important?
Yes. The role requires regular performance tracking, reporting, and executive communication.
Will the role involve cross-functional collaboration?
Yes. Managing relationships across product, design, technology, operations, and leadership teams is a major part of the role.
Final Thoughts
The Projects Manager position within Qatar Airways’ Product Development & Design Team offers an exceptional opportunity for experienced professionals seeking to drive innovation and strategic transformation in the aviation industry.
This role combines project leadership, stakeholder management, governance, strategic planning, and customer experience innovation within one of the world’s most respected airlines.
For professionals who enjoy leading complex initiatives, influencing business outcomes, and shaping future passenger experiences, this position provides an exciting platform for long-term career growth and success.
To apply for this job please visit careers.qatarairways.com.
