Qatar Airport | Doha | Qatar
Location: Doha, Qatar
Job Family: Corporate & Commercial
Closing Date: 31-Mar-2026
At Qatar Airways Group, we craft cutting-edge inflight products, enhance passenger comfort, and drive innovation in aviation design.
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
If you are passionate about innovation, customer experience, technology, and design, this is your opportunity to make a lasting impact in the aviation industry.
Join our Product Development and Design Team that transforms ideas into reality and shapes the future of airline experiences.
About the Role
As a Senior Data Specialist within the Product Development department, you will analyse internal data to uncover insights that inform product strategy, operational improvements, and customer experience enhancements.
You will work closely with product managers, designers, and experience strategists to translate complex datasets into meaningful narratives that influence the future of aviation.
This role is deeply embedded in the business, supporting decision-making through rigorous data exploration, performance analysis, and data storytelling.
You will work across multiple data sources to identify patterns, trends, and opportunities that help shape passenger experience, product and service offerings, and innovation initiatives.
Key Responsibilities
• Analyse internal datasets related to passenger behaviour, product usage, operational performance, and service delivery.
• Identify trends, anomalies, and opportunities that inform product development decisions.
• Develop dashboards, reports, and visualisations to support strategic planning and performance tracking.
• Monitor KPIs across all aspects of the onboard passenger experience — including soft products, hard products, and digital touchpoints — and provide regular performance updates and deep dives to support optimisation.
• Collaborate with product and portfolio owners, designers, service teams, and operational teams to translate data into actionable insights.
• Support cross-functional initiatives by providing analytical input during planning sessions, performance reviews, and retrospectives.
• Act as a trusted advisor on data-driven decision-making within the Product Development team.
• Prepare clear and compelling presentations for leadership and cross-functional stakeholders, communicating complex findings in accessible language for non-technical audiences.
• Contribute to strategic narratives guiding future product and service enhancements.
• Perform additional department-related duties as directed by the Head of Department.
Qualifications
About You:
• Bachelor’s or Master’s degree in Data Analytics, Statistics, Business Intelligence, or a related field.
• Minimum 5+ years of experience in data analysis, preferably within aviation, travel, or customer experience sectors.
• Strong skills in data wrangling, cleansing, and transformation using tools such as Python (Pandas, NumPy) or R.
• Ability to interpret complex datasets and extract actionable insights aligned with product and business goals.
• Solid understanding of descriptive and inferential statistics.
• Experience building predictive models, trend analyses, and correlation studies.
• Familiarity with A/B testing, hypothesis testing, and regression analysis.
• Expertise in dashboard and report creation using Power BI, Tableau, or Looker.
• Ability to present data clearly and persuasively to product managers, executives, and cross-functional teams.
• Experience defining and tracking KPIs for product usage, customer satisfaction, and operational efficiency.
• Capability to build automated reporting systems and performance scorecards.
About Qatar Airways Group
Our story began with four aircraft. Today, Qatar Airways Group delivers excellence across 12 different businesses operating as one unified brand.
We have grown rapidly, broken records, and set industry benchmarks. We embrace ambition and challenge limitations to achieve what has never been done before.
Whether creating exceptional customer experiences or innovating behind the scenes, every team member contributes to a story of spectacular growth and determination.
Now is the time to bring your ideas and passion to a global community where your ambition will know no boundaries.
How to Apply
If you are ready to join a progressive team and build a challenging and rewarding career, apply now by uploading your CV and completing the official online application form through the Qatar Airways careers portal.
To apply for this job please visit careers.qatarairways.com.
