Manager – Delivery

Apparel Group

Dubai, United Arab Emirates
On-site

Company Overview

This opportunity is with Apparel Group, a globally recognized fashion and lifestyle retail conglomerate headquartered in Dubai, United Arab Emirates. Positioned at the crossroads of international trade and commerce, Apparel Group has established itself as one of the most influential retail operators in the Middle East and beyond.

With more than 1,750 stores and over 75 international brands, the organization serves millions of customers across multiple continents. The company employs over 17,000 multicultural professionals and operates across the UAE, Kuwait, Bahrain, Oman, Saudi Arabia, India, South Africa, Singapore, Indonesia, Thailand, and Malaysia. Strategic expansion plans are also in place for emerging markets including Hungary, Pakistan, Egypt, and the Philippines.

In addition to its strong physical retail presence, Apparel Group provides seamless digital shopping experiences through its e-commerce platform, 6thStreet.com, reinforcing its omnichannel retail strategy.

The group operates globally recognized brands across fashion, footwear, lifestyle, beauty, and food and beverage sectors. These include Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian, Tim Hortons, Cold Stone Creamery, Inglot, Rituals, and many more international names originating from the USA, Canada, Europe, Australia, and Asia.

The company’s remarkable growth trajectory is attributed to the strategic leadership of its Chairman, Nilesh Ved, whose vision has positioned Apparel Group as a dominant force in global retail over the past two decades.

Role Overview

The Manager – Delivery position falls under the Food & Beverage category and is based in Dubai Investment Park, Dubai. This is a full-time, on-site leadership role responsible for managing and optimizing delivery operations within the F&B segment of Apparel Group.

The role is critical in ensuring operational efficiency, customer satisfaction, and cost-effective delivery performance across multiple brands and outlets. In a rapidly evolving retail and F&B environment where delivery services play a significant role in revenue generation, the Manager – Delivery must combine operational excellence with strategic planning to ensure competitive advantage.

Core Purpose of the Role

The primary purpose of the Manager – Delivery is to oversee end-to-end delivery operations, ensuring that products reach customers accurately, efficiently, and within defined service level agreements.

The role focuses on enhancing delivery performance and turnaround times, maintaining high customer satisfaction levels, optimizing resource utilization and cost control, implementing operational best practices, and ensuring compliance with safety and quality standards.

In the F&B sector, timely and accurate delivery directly impacts brand reputation, customer retention, and overall profitability.

Key Responsibilities

Delivery Operations Management

Oversee daily delivery operations across multiple outlets and brands. Ensure adherence to defined service level agreements and delivery timelines. Monitor operational workflows to minimize delays and bottlenecks. Coordinate with store managers and kitchen operations to align order preparation with dispatch schedules. Ensure operational execution matches the company’s quality standards.

Logistics and Fleet Management

Supervise fleet operations including allocation, maintenance coordination, and route optimization. Monitor driver performance and productivity. Implement routing strategies to reduce delivery time and fuel consumption. Ensure vehicles meet safety and hygiene standards. Efficient logistics management is essential for maintaining profitability in delivery-based F&B operations.

Customer Experience Enhancement

Monitor customer feedback related to delivery performance. Identify recurring service issues and implement corrective actions. Collaborate with customer service teams to resolve complaints effectively. Develop strategies to improve last-mile delivery experience. The Manager – Delivery plays a direct role in strengthening customer loyalty through consistent service excellence.

Performance Monitoring and Reporting

Track key performance indicators such as delivery time, order accuracy, driver efficiency, and cost per delivery. Prepare performance reports for senior management. Analyze trends and recommend operational improvements. Establish benchmarks to measure team performance. Data-driven decision-making is central to this role.

Cost Control and Budget Management

Monitor delivery-related expenses including fuel, maintenance, manpower, and third-party service costs. Identify cost-saving opportunities without compromising service quality. Ensure budget compliance and financial accountability. Effective cost management directly influences profit margins within the F&B segment.

Vendor and Third-Party Coordination

Manage relationships with third-party logistics providers if applicable. Evaluate vendor performance and compliance with contractual obligations. Negotiate service terms to achieve cost efficiency and service improvements. The role requires strong negotiation and vendor management skills.

Compliance and Safety

Ensure compliance with UAE transportation regulations and company policies. Maintain high standards of food safety and hygiene during transit. Conduct safety training and audits for delivery staff. Ensure documentation and regulatory requirements are met. In the F&B industry, regulatory compliance is essential to protect brand reputation and operational continuity.

Team Leadership and Development

Recruit, train, and supervise delivery staff and supervisors. Set performance objectives and conduct regular evaluations. Foster a culture of accountability and service excellence. Motivate teams to achieve operational targets. Strong leadership ensures consistent operational performance across all delivery units.

Required Skills and Competencies

The candidate must demonstrate a strong understanding of logistics, supply chain coordination, and last-mile delivery operations, particularly within the F&B industry. Analytical and strategic thinking skills are essential to evaluate performance data and implement improvement initiatives.

The role requires strong leadership capability to manage multicultural teams effectively. Excellent communication skills are necessary to coordinate with internal departments, vendors, and senior management. A customer-centric mindset is crucial to continuously enhance service quality and maintain competitive positioning.

Work Environment

This is a full-time, on-site role based in Dubai Investment Park. The environment is dynamic and fast-paced, reflecting the nature of F&B operations. The role requires flexibility, responsiveness, and the ability to manage high-pressure situations while maintaining service excellence.

Strategic Importance of the Role

Delivery services have become a core revenue driver in modern retail and F&B sectors. As consumer preferences increasingly favor convenience and digital ordering platforms, efficient delivery operations are essential for maintaining competitive advantage.

The Manager – Delivery ensures operational consistency across multiple outlets, enhanced customer satisfaction, improved profitability through optimized logistics, and strengthened brand reputation in the market.

The role supports Apparel Group’s broader strategy of integrating physical retail presence with digital and delivery platforms.

Career Growth Opportunities

Given Apparel Group’s extensive regional and international footprint, this role offers strong career progression opportunities including Senior Operations Manager, Regional Delivery Head, Logistics Director, Head of Supply Chain, and Country Operations Manager.

The organization’s continuous expansion provides significant growth prospects for high-performing leaders who demonstrate operational excellence and strategic capability.

Conclusion