Oman Air | Masqat
Job Title: Premium Lounge Customer Service Agent
Location: Oman Air – Muscat, Oman
Department: Premium Lounge Operations
Employment Type: Full-Time
Seniority Level: Entry Level
Industry: Airlines & Aviation
Job Function: Customer Service / Quality Assurance
Role Objective
To deliver exceptional customer service to premium lounge guests in accordance with company standards, while promoting a positive work culture aligned with Oman Air’s core values.
Key Responsibilities
- Execute assigned duties in compliance with Oman Air regulations and standards.
- Comply with laws, regulations, and procedures of the Sultanate of Oman.
- Maintain familiarity with relevant operational laws and procedures.
- Perform quality-related duties in line with the Quality Assurance Operations Manual.
- Follow safety responsibilities as outlined in the Safety Management Systems Manual.
- Provide exceptional customer service by warmly welcoming guests, addressing inquiries proactively, and ensuring comfort throughout their lounge experience.
- Demonstrate a world-class service attitude by exceeding guest expectations in accordance with company policies.
- Maintain knowledge of food and beverage offerings and ensure menu rotations are followed as directed by management.
- Professionally handle guest complaints and report incidents or suspicious activities to management.
- Ensure dining areas and food & beverage counters are fully stocked and properly arranged.
- Monitor cleanliness of private areas, business center, and restrooms.
- Manage food and beverage inventory, forecast demand, and report discrepancies to the shift in-charge.
- Maintain lounge cleanliness and adhere to cleaning schedules.
- Follow hygiene standards as per company policies.
- Maintain proper stock control of food and beverage items.
- Report for duty punctually and adhere to company grooming standards.
- Report malfunctioning equipment to the shift in-charge for corrective action.
- Perform additional tasks as assigned by management.
Education & Experience
- Secondary School Certificate
- Minimum 4 years of relevant experience (preferably in a five-star hotel or restaurant environment)
- Certification in Catering Operations / Food & Beverage Service (advantageous but not mandatory)
Special Skills & Knowledge
- Proficient in English (spoken & written)
- Computer literate
- Knowledge of Arabic or another international language (preferred)
- Strong management and organizational skills
- Excellent attention to detail
- Strong interpersonal and communication skills
Disclaimer: Alkareer.com is an independent job information blog and not a recruitment agency. We never charge any fees for job listings.
To apply for this job please visit om.linkedin.com.
