Qatar Airport | Doha | Qatar
Location: Hamad International Airport, Doha, Qatar
Job Family: Cargo & Airport Operations
Closing Date: 08-Mar-2026
About the Organization
As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading transformation across the air freight industry. From digitalizing the end-to-end value chain to strengthening e-commerce capabilities and launching digital freight marketplaces, the organization continues to redefine global cargo operations.
Part of the wider Qatar Airways Group, the Cargo division is seeking forward-thinking professionals ready to support its continued growth and operational excellence in Doha.
About the Role
In this role, you will ensure all cargo claims and consignment-related non-conformances are thoroughly investigated and processed within defined departmental KPIs. You will create and maintain reports and dashboards to support analytical insights and business decision-making within Qatar Airways Cargo.
Key Responsibilities
• Identify trends in claims and shipment-related non-conformances and recommend corrective and preventive (CAPA) measures in collaboration with internal and external stakeholders.
• Assess carrier liability through detailed investigations and provide first-level approval recommendations on claims outcomes.
• Conduct trend analysis and coordinate with stations to address root causes.
• Handle customer escalations efficiently to ensure service expectations are met within set timelines.
• Maintain updated records of court cases and coordinate with legal teams to protect the airline’s interests.
• Perform quality accuracy checks on investigations, communications, and claim summaries.
• Prepare weekly and monthly management reports.
• Manage training requirements of team members and ensure compliance standards are maintained.
• Evaluate systems and tools used in cargo claims and propose continuous improvement initiatives.
• Prepare documentation and business cases for digital and system enhancements.
• Support system testing and User Acceptance Testing (UAT) sign-off processes.
• Follow up on claim payments and recoveries through corporate insurance policies and third parties such as Ground Handling Agents (GHA) and trucking providers.
Qualifications
• Bachelor’s degree or equivalent qualification
• Minimum 4 years of relevant job-related experience
• Experience within the air cargo supply chain industry
• Previous experience in cargo operations or claims handling (preferred)
• Knowledge of aviation liability insurance (advantageous)
• Database management experience
Why Join Qatar Airways Cargo
Joining Qatar Airways Cargo means becoming part of a globally recognized aviation organization that values ambition, innovation, and performance.
You will:
• Work within one of the world’s leading cargo carriers
• Contribute to digital transformation initiatives
• Gain exposure to complex global cargo operations
• Be part of a diverse and international professional community
• Access long-term career growth opportunities within the Qatar Airways Group
How to Apply
Qualified candidates who are ready for a challenging and rewarding career are encouraged to apply by submitting an updated CV through the official Qatar Airways Group careers portal and completing the online application form.
To apply for this job please visit careers.qatarairways.com.
