Front Office Receptionist

Hilton Garden Inn Dubai Business Bay

Dubai United Arab Emirates

Position Overview

• Provide professional reception services from check in through check out

• Deliver exceptional first impressions and outstanding guest experiences

• Complete required audits and ensure smooth Front Office operations

• Support revenue generation through up selling and occupancy maximization

Key Responsibilities

Guest Service and Reception Operations

• Achieve positive outcomes from guest queries in a timely and efficient manner

• Ensure efficient check in and check out procedures and complete audit tasks as required

• Maintain clear communication with Front Office Manager and Reception Supervisors regarding guest feedback

• Demonstrate high levels of customer service at all times

• Assist other departments as necessary to support overall hotel operations

Sales and Product Knowledge

• Maintain strong knowledge of room categories rates packages and promotions

• Maximize room occupancy using up selling techniques to promote hotel services and facilities

• Follow correct procedures for handling foreign currency credit cards and cash in line with hotel credit policy

Compliance and Standards

• Comply with hotel security fire regulations and health and safety legislation

• Operate front of house equipment and property management systems according to policies

• Follow company brand standards consistently

• Attend required training programs and assist with Night Team development when needed

Candidate Requirements

Essential Skills and Experience

• Previous experience in a customer focused industry

• High school certificate or equivalent qualification

• Positive attitude and strong communication skills

• Commitment to delivering high levels of customer service

• Excellent grooming and professional presentation standards

• Ability to work independently and as part of a team

• Competent level of IT proficiency

Preferred Qualifications

• Previous experience in cash handling

About the Company

Hilton is a leading global hospitality company with a diverse portfolio ranging from luxury full service hotels and resorts to mid priced and extended stay properties. For nearly a century Hilton has delivered exceptional guest experiences guided by its vision to fill the earth with the light and warmth of hospitality.