Guest Experience Expert 

Job Title: Guest Experience Expert – Connect Agent
Position Type: Full Time
Job ID: 26008618
Career Area: Rooms & Guest Services Operations
Location: Dubai, United Arab Emirates

Position Summary

The Guest Experience Expert – Connect Agent is responsible for delivering a seamless and memorable guest journey from arrival to departure. The role goes beyond traditional front desk duties by creating personalized, unique experiences for guests throughout their stay.

Guest Experience Experts are empowered to handle operational tasks, respond to guest requests, complete reports, and share local recommendations while ensuring that every interaction feels meaningful and engaging.

Key Responsibilities

Guest Services

• Facilitate smooth check-in and check-out experiences

• Address guest requests and resolve concerns promptly

• Share highlights of the local area and personalized recommendations

• Process operational needs and complete necessary reports

• Ensure guest transactions are handled professionally and efficiently

Operational Standards

• Maintain a safe work environment

• Follow company policies and procedures

• Protect company assets and maintain confidentiality

• Uphold quality and service standards at all times

• Maintain professional uniform, appearance, and communication

Physical Requirements

• Stand, sit, or walk for extended periods

• Perform hands-on tasks including moving, lifting, carrying, pushing, or pulling objects up to 10 pounds without assistance

• Perform additional reasonable duties as assigned

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent
Work Experience: No prior related work experience required
Supervisory Experience: None required
License/Certification: None required

About the Brand

Autograph Collection is a curated portfolio of four- and five-star independent hotels known for their individuality, bold character, and distinctive guest experiences. Each property is selected for its originality and ability to offer travelers unique and memorable stays.

As part of Marriott International, associates benefit from being part of a globally recognized hospitality leader committed to diversity, inclusion, and equal opportunity employment.

Important Notice

Marriott International maintains a strict no-fee recruitment policy and does not request payment from applicants at any stage of the hiring process.